Returns & Exchanges

Due to the perishable nature of our artisanal pretzels, we offer a satisfaction guarantee to ensure you receive only the freshest snacks. If your order arrives damaged or incorrect, please contact us within 7 days for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Send an email to our support team with your order number and photos of any issues with your pretzel delivery.

• 2.
  Request Review

  Our quality assurance team will review your claim within 24 hours to verify the condition of the food items.

• 3.
  Resolution Selection

  Choose between a full refund to your original payment method or a fresh replacement shipment sent via priority mail.

• 4.
  Confirmation

  Once processed, you will receive a confirmation email detailing your refund status or your new tracking number.